Top Customer Service Metrics for 2025

The New Norms of Customer Success

Thanks to generative AI, the bar is being raised to unprecedented heights when it comes to the standards of customer service. Are you getting ahead of the trend, or is the rapid progression of AI tech outpacing your embrace of it?

Our guide will cover common customer service performance benchmarks—Expectations and averages for both today and tomorrow:

Handle times
Speed of service
Containment rates
CSAT and NPS scores
Email response & resolution
... and more!

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